FAQ

What types of drones does Berly offer?

Berly specializes in advanced drones, including the cutting-edge Autel Alpha UAV. Our products are designed for professional applications such as search and rescue, agricultural monitoring, and industrial inspections, ensuring high performance and reliability.

What are the key features of the Autel Alpha UAV?

The Autel Alpha UAV is equipped with exceptional camera capabilities, weather resistance, and advanced navigation systems. These features make it suitable for various professional applications, providing users with the tools necessary for effective operation in demanding environments.

How can I ensure the proper functioning of my drone?

To ensure optimal performance, it is essential to follow the manufacturer's guidelines for maintenance and operation. Regularly inspect the drone for any signs of wear or damage, keep the firmware updated, and ensure that all components are functioning correctly before each flight.

What is the return policy for drones purchased from Berly?

Berly has a 30-day return policy. To be eligible for a return, the drone must be in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

How do I initiate a return for my drone?

To start a return, please contact us at contact@berly.shop or call us at +14354661183. If your return is accepted, we will provide you with a return shipping label and instructions on how to send your package back.

What should I do if my drone arrives damaged or defective?

Upon receiving your order, inspect the drone immediately. If you find that the item is defective, damaged, or incorrect, please contact us right away to evaluate the issue and arrange for a resolution.

Are there any shipping costs associated with my order?

Berly offers free shipping on all orders. However, please ensure that your shipping address is accurate to avoid any delivery issues.

How long does shipping take for orders placed with Berly?

Our maximum handling time is 1-3 business days. Once shipped, the estimated delivery time is between 3 to 7 business days, depending on the destination and shipping conditions.

What should I do if my tracking information shows that my package was delivered but I have not received it?

If your tracking information indicates that your package was delivered but you have not received it, you must address this issue with your postal service. Berly does not hold responsibility for packages that are marked as delivered.